I am truly fascinated with Taiwan advance customer service.
(Apologise in advance for the bad photo quality, was using my phone to snap these photos on the go)
Some of the train station have a really cool (and cute) decor, elaborated decor are mostly in the bigger stations. Their train lines are pretty easy, pretty much like Singapore, I'll be impress if one get confuse or lost. Having said that, due to their naming, you can easily get down at the wrong station of which I did especially if you don't speak Mandarin. I guess you have to be alert or keep looking at the sign, other than that, it should quite easy peasy.
The train station can get be really big, there was a train station so big that I have to ask the security how to go about, and they are more than willing to help. If they fail to help or in this sense, unable to communicate well in English, they will page for their English speaking colleague to assist instead (happened to me). So, not to worry yah! The instruction and direction are in both English and Chinese.
My suggestion is that you get the Taiwan Easy Card or Taipei Pass; similar to our Malaysia Touch & Go. User is entitled to unlimited rides on Taipei Metro and on Taipei City and New Taipei City buses depending on the value they purchased. Click HERE to check it out.
How to stay connected in Taipei?
#TravelTips 1 : Visitor Information Centre is available at most major station or major mall around Taipei City. Not to worry as their customer service officers can speak English and plenty of pamphlet or brochures on tourism around Taipei and Taiwan that you can just take, FOC. Click HERE for more info on the branches.
#TravelTips 2 : All Visitor Information Centre provides FREE WiFi access (kid you not!) and power point to charge your smart phone.
#TravelTips 3 : You can get FREE access of WiFi by registering at the Visitor Information Centre, just make sure you bring your passport. ID and Password will be generated for you to activate your access. Usage? NO time limit *smile*.
#TravelTips 4 : As you can see (above), you can use the WiFi access at these hotspots.
#TravelTips 5 : Aside from brochures, WiFi, phone charging facilities, the Visitor Information Centre also provides FREE postcards for you to use/send. And every stations have different stamps/chop.
#TravelTips 6 : The customer service at the Visitor Information Centre is very helpful, just tell them your hobbies, passion or likes and they will guide you on where to go, see, train ride, cost and etc. I asked them on Hello Kitty Restaurant and they guided me on the where about as well other details.
#TravelTips 7 : Some bigger MRT stations provide WiFi hot spots and smartphone access.
I was truly impressed at the facilities provided for travelers convenience, maybe Malaysia should look into this as well? What do you think? Have you experienced other countries' with better or advance facilities for travelers?